Dr. Cross is a very kind dentist who listens to your concerns and takes special care with patients who are afraid of dental work. I have had a variety of procedures done and he is very gentle and communicates what you can expect. I trust him and he does a great job! The office receptionists all seem to know me and are very prompt in saying hello or helping me check out. They are knowledgeable about insurance and can quickly let you know the information you need to make decisions.